Why Do So Many Sales People Struggle with in Outbound Sales Calls?

You would think the problem is the impatient customer, or that the agent’s comments are either too pushy or too weak (and this is probably all true).  The main reason, however, is that most outbound agents say or do something in the first 30 seconds of the call that stops it, instantly.  Perhaps they ask the dreaded question, “Is this an okay time to talk?” or they accidentally trip up their words. Maybe they repeat themselves, all from nervous energy.

We have all heard these kinds of calls before and we know to either: hang up, be rude or play dumb.
We look for an authentic reason to connect that is stated right at the beginning of the chat. Then we look at qualifying and the principles of engagement.

What we deliver
AIMS
COURSE CONTENT
WHO SHOULD ATTEND?

All Tele Sales staff who work in a call centre.

TRAINING METHOD

Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programmes, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation.
A personalised Certificate is issued at the end of the day.

DURATION:

One day High Impact workshop.

CONTACT:

Peer Training Group on 011 787 6781 or admin@mypeergroup.com for more information.

 
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