First Impressions Last…

The Front Desk is your front line for guest services and your people should be warm and welcoming. No-one wants to be met by a sullen expression and the words, “How can I help you”, spoken in a tone that communicates the person wants to be anywhere, but there with you.

Besides learning how to deliver exceptional customer service, delegates will also gain valuable skills for reducing stress while they deal with even the most demanding customers.

At the program’s conclusion, participants will have a clear understanding of what constitutes exceptional customer service, especially in the hospitality industry.

Who Should Attend?
Program Highlights
You Will Receive

Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.

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