Are you a receptionist at the moment? Do you have the attributes to be a great secretary, a PA or perhaps office administrator?

 
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ADVANCED RECEPTIONIST  is for candidates who already have knowledge of the basic principles of the work involved in a reception services department. They will wish to progress as a qualified receptionist or become a PA.

Business leaders and management in today’s business environment are always looking for the Receptionist who stands out in the crowd.

THE CHALLENGE

Do you want to get ahead in your career? Then this high impact workshop is for you.

COURSE OBJECTIVES

The aim of this course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator and personal secretary. This course is suitable for receptionists who have been on our foundation receptionist course.

Course Content
A. Effective Communication Skills – Getting what you want from others
  • Understanding the Parent-Adult-Child Model (PAC) – The Ego States
  • Working effectively with communication styles
  • Body language
  • Verbally presenting your ideas to management & fellow staff members
  • Managing stress
C. Time Management – how to use your time productively
  • Identify what time and priority management is
  • Apply time management principles
  • Be able to prioritise your workload
  • Set realistic goals for tasks and activities
  • Draw up an effective plan
  • Organize tasks around Urgent and Important
E. Conflict Management & Assertiveness – How to eliminate conflict at work
  • Understand the main sources of conflict
  • Appropriate techniques to manage conflict
  • Develop the confidence to tackle conflict effectively
  • Handling customer complaints
  • How to be assertive without causing offence – to Management & Peers
G. Change – Overcoming Resistance
  • Learn how to support change management
  • How to anticipate change
  • How to deal with moving from the current state through a transition state to a future state.
B. Peer Coaching – Getting the best performance out of your colleagues
  • Understand how to coach – the 6 steps
  • How to coach your peers
  • Goal Setting that is SMART
  • Action Plans for improvement
D. Team Effectiveness – How to build united and effective teams
  • Develop a climate in which there is two way trust
  • Open and honest communication
  • Why are Company Values important?
  • Encourage listening and constructive feedback
  • Provide support
  • Recognize the interests and achievements of others
F. Win – Win Negotiations – how to find solutions where both parties win
  • The rules of negotiation
  • Identify what the other party needs from you
  • Practical win-win and problem solving techniques
What do I get?
  • Over 8 hours of lively, interactive and high impact advanced Receptionist 2 training
  • A comprehensive Advanced Receptionist 2 Workbook
  • A personalised Certificate for your CV
Our Modules are customised to suite your unique needs.
TRAINING METHOD

Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate.

Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation.

DURATION:

One-day high impact workshop.

 
Do you need more information OR want to get started?
Enquire Now