{"id":104,"date":"2012-12-12T18:52:14","date_gmt":"2012-12-12T18:52:14","guid":{"rendered":"https:\/\/mypeergroup.com\/mypeergroup\/?page_id=104"},"modified":"2016-12-13T15:52:27","modified_gmt":"2016-12-13T13:52:27","slug":"frontline-excellence","status":"publish","type":"page","link":"https:\/\/mypeergroup.com\/mypeergroup\/frontline-excellence\/","title":{"rendered":"Frontline Excellence"},"content":{"rendered":"<h4>Why are the most important people in your company <span class=\"dualcolour\" style=\"color:#F2B556;\">on the Frontline?<\/span><\/h4>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><a href=\"\/queries?training=receptionist-training&amp;type=frontline-excellence\" class=\"ctagreen\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\nDid you know your Frontline staff has the power to win or lose customers?<\/p>\n<p>According to a recent study, more than 60 % of customers stopped making use of a certain supplier because of their poor service and lack of communication?<\/p>\n<p>All Frontline Staff are responsible for maintaining and acquiring new customers. Traditionally, companies focus only on salespeople, which is a fatal mistake. Frontline staff exist in &#8216;neglected&#8217; departments like:<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Accounts and Administration<\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Distribution<\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Marketing<\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Production<\/li>\n<\/ul>\n<\/div>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Who Should Attend?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">Any person who is responsible for your company\u2019s \u201cFirst Impressions\u201d<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Program Highlights<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<div class=\"col_half\">\n<p><strong>A. Where Customer Excellence Starts<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Internal versus external customers<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Image and Grooming<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Knowing my company<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Why customer care is important<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Meeting and exceeding customer expectations<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Understanding Different Communication Styles<\/li>\n<\/ul>\n<\/div>\n<p><strong>C. Excellent Telephone Skills<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Call response time<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Putting callers on hold<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Transfer of calls<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Dealing with visitors<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Taking Messages<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col_half\">\n<p><strong>B. Ambassadors for your Company<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Welcoming people to your business<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Directing client traffic<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Ethics and Discretion<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Proper Etiquette<\/li>\n<\/ul>\n<\/div>\n<p><strong>D. Handling Difficult People and Situations<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Empathy<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> How to deal with ANGER and CONFLICT<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Calming difficult customers<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Handling Complaints<\/li>\n<\/ul>\n<\/div>\n<p><strong>E. Plans for Tomorrow<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ol>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Putting it All Together<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Action Plan<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>You Will Receive<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><div class=\"col_half\">\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Over 8 hours of lively, interactive Training<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A comprehensive Workbook<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A Hot Line to The Peer Group for 6 weeks<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"col_half\">\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Free Coaching and Advice<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A Certificate for your CV<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<p>Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.<br \/>\n&nbsp;<br \/>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><h6 style=\"margin:30px 0 30px; text-align:center;\">Do you need more information <b>OR<\/b> want to get started?<\/h6><a href=\"\/queries?training=receptionist-training&amp;type=frontline-excellence\" class=\"ctagreen\" _self style=\"margin-top: 0px !important;\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Why are the most important people in your company Did you know your Frontline staff has the power to win or lose customers? According to a recent study, more than 60 % of customers stopped making use of a certain supplier because of their poor service and lack of communication? All Frontline Staff are responsible [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-104","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/comments?post=104"}],"version-history":[{"count":26,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/104\/revisions"}],"predecessor-version":[{"id":4963,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/104\/revisions\/4963"}],"wp:attachment":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media?parent=104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}