{"id":106,"date":"2012-12-12T18:53:03","date_gmt":"2012-12-12T18:53:03","guid":{"rendered":"https:\/\/mypeergroup.com\/mypeergroup\/?page_id=106"},"modified":"2016-12-13T15:49:13","modified_gmt":"2016-12-13T13:49:13","slug":"medical-receptionist-training","status":"publish","type":"page","link":"https:\/\/mypeergroup.com\/mypeergroup\/medical-receptionist-training\/","title":{"rendered":"Medical Receptionist Training"},"content":{"rendered":"<h4>This course is designed for all staff in Health Care \u2013 <span class=\"dualcolour\" style=\"color:#F2B556;\">Medical Practices, Clinics and Hospitals<\/span>.<\/h4>\n<p>The attitude and manners of front-line staff are critical in a medical environment. They can make or break the practice. The physicians may be great doctors but the practice will be judged by the patients and most of their perceptions will be based on how they are treated by the receptionist.<br \/>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><a href=\"\/queries?training=receptionist-training&amp;type=health-care\" class=\"ctagreen\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Who Should Attend?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>All Front Line Staff<\/p>\n<div class=\"col_half\">\n<p><strong>A. Meeting and Greeting Patients<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Welcoming patients and making them feel comfortable<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Explaining procedures and keeping patients informed<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Respecting patient confidentiality in the reception area<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col_half\">\n<p><strong>B. Where Customer Excellence Starts<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Internal versus external customers<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Image and Grooming<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Knowing my company<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Why customer care is important<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0Meeting and exceeding customer expectations<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> \u00a0The Communication Jungle: Understanding Different Communication Styles<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"clear clearfix\"><\/div>\n<div class=\"col_half\">\n<p><strong>C. Becoming Ambassadors<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Directing client traffic<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Ethics and Discretion<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Proper Etiquette<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col_half\">\n<p><strong>D. Excellent Telephone Skills<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Call response time<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Putting callers on hold<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Transfer of calls<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Dealing with visitors<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Taking Messages<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"clear clearfix\"><\/div>\n<div class=\"col_half\">\n<p><strong>E. Handling Difficult People and Situations<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Empathy<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> How to deal with ANGER and CONFLICT<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Calming difficult patients<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Handling Complaints<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col_half\">\n<p><strong>F. Plans for Tomorrow<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Putting it All Together<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Action Plan<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>You Will Receive<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><div class=\"col_half\">\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Over 8 hours of lively, interactive Training<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A comprehensive Workbook<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A Hot Line to The Peer Group for 6 weeks<\/li>\n<\/ul>\n<\/div><\/div><div class=\"col_half\"><div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Free Coaching and Advice<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A Certificate for your CV<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<p>Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.<br \/>\n&nbsp;<br \/>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><h6 style=\"margin:30px 0 30px; text-align:center;\">Do you need more information <b>OR<\/b> want to get started?<\/h6><a href=\"\/queries?training=receptionist-training&amp;type=health-care\" class=\"ctagreen\" _self style=\"margin-top: 0px !important;\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This course is designed for all staff in Health Care \u2013 . The attitude and manners of front-line staff are critical in a medical environment. They can make or break the practice. The physicians may be great doctors but the practice will be judged by the patients and most of their perceptions will be based [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":4075,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-106","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/comments?post=106"}],"version-history":[{"count":41,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/106\/revisions"}],"predecessor-version":[{"id":4960,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/106\/revisions\/4960"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media\/4075"}],"wp:attachment":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media?parent=106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}