{"id":108,"date":"2012-12-12T18:53:54","date_gmt":"2012-12-12T18:53:54","guid":{"rendered":"https:\/\/mypeergroup.com\/mypeergroup\/?page_id=108"},"modified":"2016-12-13T15:47:28","modified_gmt":"2016-12-13T13:47:28","slug":"hotel-front-desk-training","status":"publish","type":"page","link":"https:\/\/mypeergroup.com\/mypeergroup\/hotel-front-desk-training\/","title":{"rendered":"Hotel Front Desk Training"},"content":{"rendered":"

First Impressions<\/span> Last…<\/h4>\n
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<\/i> Enquire Now<\/a><\/div><\/div>\n
\u00a0<\/div><\/div>\n<\/div>\nThe Front Desk is your front line for guest services and your people should be warm and welcoming. No-one wants to be met by a sullen expression and the words, \u201cHow can I help you\u201d, spoken in a tone that communicates the person wants to be anywhere, but there with you.<\/p>\n

Besides learning how to deliver exceptional customer service, delegates will also gain valuable skills for reducing stress while they deal with even the most demanding customers.<\/p>\n

At the program\u2019s conclusion, participants will have a clear understanding of what constitutes exceptional customer service, especially in the hospitality industry.<\/p>\n

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<\/span>Who Should Attend?<\/div>
\nAll Front Line Staff.<\/p>\n

No Second Chances.<\/h3>\n

\u201cYou never have a second chance to make a first impression.\u201d These words are especially true for hotels, restaurants and other types of Hospitality Properties. It is the attitude of your Front Desk personnel that set up the entire guest experience. When handled well, guests feel welcomed and happy about checking in. When handled poorly, they feel unhappy and neglected.<\/p>\n<\/div><\/div>\n

<\/span>Program Highlights<\/div>
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A. Where Customer Excellence Starts<\/strong><\/p>\n

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