{"id":110,"date":"2012-12-12T18:54:49","date_gmt":"2012-12-12T16:54:49","guid":{"rendered":"https:\/\/mypeergroup.com\/mypeergroup\/?page_id=110"},"modified":"2019-07-22T13:13:32","modified_gmt":"2019-07-22T11:13:32","slug":"professional-receptionist-training","status":"publish","type":"page","link":"https:\/\/mypeergroup.com\/mypeergroup\/professional-receptionist-training\/","title":{"rendered":"Receptionist Training"},"content":{"rendered":"<h4>How to be the Best Receptionist Ever!<\/h4>\n<h5>Become a <span class=\"dualcolour\" style=\"color:#F2B556;\">Super Star Receptionist<\/span><\/h5>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><a class=\"ctagreen\" href=\"\/queries?training=receptionist-training&amp;type=receptionist-training\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Who is the most important person in your company?<\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Is your receptionist the Director of 1st Impressions?<\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> How many compliments do you receive about your receptionist?<\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Have you ever INVESTED in that Receptionist &#8211; the person who makes the Company go?<\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> Is your Receptionist an Income generator OR a Loss creator?<\/li>\n<\/ul>\n<\/div>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Who Should Attend?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\nAll Receptionists.<\/p>\n<h3>A Typical Scenario&#8230;<\/h3>\n<p><em>Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer\u2026<br \/>\nHow does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise?<\/em><\/p>\n<p><em>What message does your customer receive \u2013 one of chaos or one of professionalism? This fast-paced course is specifically designed to answer these and other important questions.<\/em><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> <em>Stand out from the noise<\/em><\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> <em>Captivate your customers while delivering a memorable message<\/em><\/li>\n<li><i class=\"sui sui-chevron-circle-right\" style=\"color:#333\"><\/i> <em>Be a walking ambassador for the vision and values of the company<\/em><\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Program Highlights<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<div class=\"col_half\"><strong>A. Where Customer Excellence Starts<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Internal versus external customers<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Image and Grooming<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Knowing my company<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Why customer care is important<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Meeting and exceeding customer expectations<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> The Communication Jungle: Understanding Different Communication Styles<\/li>\n<\/ul>\n<\/div>\n<strong>C. Excellent Telephone Skills<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Call response time<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Putting callers on hold<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Transfer of calls<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Dealing with visitors<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Taking Messages<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col_half\">\n<strong>B. Ambassadors for your Company<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Welcoming people to your business<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Directing client traffic<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Ethics and Discretion<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Proper Etiquette<\/li>\n<\/ul>\n<\/div><strong>D. Handling Difficult People and Situations<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Empathy<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> How to deal with ANGER and CONFLICT<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Calming difficult customers<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Handling Complaints<\/li>\n<\/ul>\n<\/div>\n<strong>E. Plans for Tomorrow<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ol>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Putting it All Together<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Action Plan<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>What do I get?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><div class=\"col_half\"><div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Over 8 hours of lively, interactive Training<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A comprehensive Workbook<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A Hot Line to The Peer Group for 6 weeks<\/li>\n<\/ul>\n<\/div><\/div><div class=\"col_half\">\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Free Coaching and Advice<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A Certificate for your CV<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<p>Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.<\/p>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><h6 style=\"margin:30px 0 30px; text-align:center;\">Do you need more information <b>OR<\/b> want to get started?<\/h6><a href=\"\/queries?training=receptionist-training&amp;type=receptionist-training\" class=\"ctagreen\" _self style=\"margin-top: 0px !important;\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Is your Receptionist an Income generator OR a Loss creator? You need a Super Star Receptionist.<\/p>\n","protected":false},"author":10,"featured_media":4106,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":48,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/110\/revisions"}],"predecessor-version":[{"id":5063,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/110\/revisions\/5063"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media\/4106"}],"wp:attachment":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media?parent=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}