{"id":114,"date":"2012-12-12T18:56:53","date_gmt":"2012-12-12T18:56:53","guid":{"rendered":"https:\/\/mypeergroup.com\/mypeergroup\/?page_id=114"},"modified":"2016-12-13T15:35:44","modified_gmt":"2016-12-13T13:35:44","slug":"retail-sales-training","status":"publish","type":"page","link":"https:\/\/mypeergroup.com\/mypeergroup\/retail-sales-training\/","title":{"rendered":"Retail Sales Training"},"content":{"rendered":"<h4>Learn how to turn Conversations into Sales<\/h4>\n<h4>Every staff member is directly responsible for <span class=\"dualcolour\" style=\"color:#F2B556;\">Delighting Customers and Closing Deals<\/span><\/h4>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><a href=\"\/queries?training=sales-training&amp;type=retail-sales-training\" class=\"ctagreen\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n<em>Did you know that more than 88% of customers, who leave retail outlets, do so because of an attitude of INDIFFERENCE from staff?<\/em><\/p>\n<p><em>In today\u2019s world the customer is more sophisticated and a lot tougher than they used to be. The market has changed radically and now customers want every member of staff to be able to help them with their general enquiries. Customers want to be delighted by all your staff and they want you to professionally help them make a decision NOW. <\/em><\/p>\n<p><em>CLOSING the deal is an essential aim of this course. <\/em><\/p>\n<p><em>This course is designed to train all your staff to understand the basics of Sales and Customer Care and will be customized to your type of RETAIL Market.<\/em><\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Who Should Attend?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">Any person who deals directly or indirectly with customers and prospects.<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Program Highlights<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p><strong>Modules will be developed, based on defined needs and a selection of topics, outlined below.<\/strong><\/p>\n<p><strong>Sales Topics<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Importance of First Impressions<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Profiling the Type of Customer<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Your Role In The Sale<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Unique Sales Proposition<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Motives to Buy<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Creating Needs<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Hit the Benefits Hard<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Getting the YES<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Selling Value Adds and Cross Selling<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Overcoming Complaints and Objections<\/li>\n<\/ul>\n<\/div>\n<p><strong>Customer Service Topics<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Excellent Customer Service<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Standards of Excellence<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Winning Attitudes<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Excellent Telephone Skills<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Doing the Right Things Right<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Dealing with difficult situations and challenging customers<\/li>\n<\/ul>\n<\/div>\n<strong>Customer Retention<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Staying Close to the Customer<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Turning Complaints into Sales<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Brilliant After Sales Service<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>You Will Receive<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Over 8 hours of lively, interactive and high impact Sales Training<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A comprehensive Summiting Sales<sup>\u00ae<\/sup> Workbook<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> 24 Sales Topics to freshen up your Sales Meetings<\/li>\n<\/ul>\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A direct Sales Hot Line to The Peer Group for 6 weeks<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Free Coaching and Sales Advice<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A Sales Certificate for your CV<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div>\n<p>Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.<br \/>\n&nbsp;<br \/>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><h6 style=\"margin:30px 0 30px; text-align:center;\">Do you need more information <b>OR<\/b> want to get started?<\/h6><a href=\"\/queries?training=sales-training&amp;type=retail-sales-training\" class=\"ctagreen\" _self style=\"margin-top: 0px !important;\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to turn Conversations into Sales Every staff member is directly responsible for Did you know that more than 88% of customers, who leave retail outlets, do so because of an attitude of INDIFFERENCE from staff? In today\u2019s world the customer is more sophisticated and a lot tougher than they used to be. The [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":4076,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-114","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/comments?post=114"}],"version-history":[{"count":23,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/114\/revisions"}],"predecessor-version":[{"id":4954,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/114\/revisions\/4954"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media\/4076"}],"wp:attachment":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media?parent=114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}