{"id":4749,"date":"2016-09-13T17:22:24","date_gmt":"2016-09-13T15:22:24","guid":{"rendered":"https:\/\/mypeergroup.com\/mypeergroup\/?page_id=4749"},"modified":"2017-03-14T21:17:34","modified_gmt":"2017-03-14T19:17:34","slug":"advanced-receptionist-2","status":"publish","type":"page","link":"https:\/\/mypeergroup.com\/mypeergroup\/advanced-receptionist-2\/","title":{"rendered":"Advanced Receptionist"},"content":{"rendered":"<h4>Are you a receptionist at the moment? Do you have the attributes to be a great secretary, a PA or perhaps office administrator?<\/h4>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><a class=\"ctagreen\" href=\"\/queries?training=receptionist-training&amp;type=advanced-receptionist\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\nADVANCED RECEPTIONIST \u00a0is for candidates who already have knowledge of the basic principles of the work involved in a reception services department. They will wish to progress as a qualified receptionist or become a PA.<\/p>\n<p>Business leaders and management in today\u2019s business environment are always looking for the Receptionist who stands out in the crowd.<\/p>\n<h5>THE CHALLENGE<\/h5>\n<p>Do you want to get ahead in your career? Then this <strong>high impact workshop<\/strong> is for you.<\/p>\n<h5>COURSE OBJECTIVES<\/h5>\n<p>The aim of this course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator and personal secretary. This course is suitable for receptionists who have been on our foundation receptionist course.<\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Course Content<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<div class=\"col_half\"><strong>A. Effective Communication Skills \u2013 Getting what you want from others<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Understanding the Parent-Adult-Child Model (PAC) \u2013 The Ego States<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Working effectively with communication styles<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Body language<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Verbally presenting your ideas to management &amp; fellow staff members<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Managing stress<\/li>\n<\/ul>\n<\/div>\n<strong>C. Time Management \u2013 how to use your time productively<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Identify what time and priority management is<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Apply time management principles<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Be able to prioritise your workload<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Set realistic goals for tasks and activities<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Draw up an effective plan<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Organize tasks around Urgent and Important<\/li>\n<\/ul>\n<\/div>\n<strong>E. Conflict Management &amp; Assertiveness \u2013 How to eliminate conflict at work<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Understand the main sources of conflict<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Appropriate techniques to manage conflict<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Develop the confidence to tackle conflict effectively<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Handling customer complaints<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> How to be assertive without causing offence \u2013 to Management &amp; Peers<\/li>\n<\/ul>\n<\/div><strong>G. Change \u2013 Overcoming Resistance<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Learn how to support change management<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> How to anticipate change<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> How to deal with moving from the current state through a transition state to a future state.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col_half\"><strong>B. Peer Coaching \u2013 Getting the best performance out of your colleagues<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Understand how to coach \u2013 the 6 steps<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> How to coach your peers<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Goal Setting that is SMART<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Action Plans for improvement<\/li>\n<\/ul>\n<\/div>\n<strong>D. Team Effectiveness \u2013 How to build united and effective teams<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Develop a climate in which there is two way trust<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Open and honest communication<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Why are Company Values important?<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Encourage listening and constructive feedback<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Provide support<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Recognize the interests and achievements of others<\/li>\n<\/ul>\n<\/div>\n<strong>F. Win \u2013 Win Negotiations \u2013 how to find solutions where both parties win<\/strong><br \/>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> The rules of negotiation<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Identify what the other party needs from you<\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Practical win-win and problem solving techniques<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>What do I get?<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><div class=\"col_half\"><\/div><div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> Over 8 hours of lively, interactive and <strong>high impact advanced Receptionist 2 training<\/strong><\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A comprehensive <strong>Advanced Receptionist 2 Workbook<\/strong><\/li>\n<li><i class=\"sui sui-check-square-o\" style=\"color:#333\"><\/i> A personalised Certificate for your CV<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<\/div>\n<h5>Our Modules are customised to suite your unique needs.<\/h5>\n<h5>TRAINING METHOD<\/h5>\n<p>Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate.<\/p>\n<p>Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation.<\/p>\n<h5>DURATION:<\/h5>\n<p>One-day high impact workshop.<\/p>\n<div class=\"su-row\">\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><h6 style=\"margin:30px 0 30px; text-align:center;\">Do you need more information <b>OR<\/b> want to get started?<\/h6><a href=\"\/queries?training=receptionist-training&amp;type=advanced-receptionist\" class=\"ctagreen\" _self style=\"margin-top: 0px !important;\"><i class=\"fa fa-paper-plane animated\"><\/i> Enquire Now<\/a><\/div><\/div>\n<div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\u00a0<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are you a receptionist at the moment? Do you have the attributes to be a great secretary, a PA or perhaps office administrator? ADVANCED RECEPTIONIST \u00a0is for candidates who already have knowledge of the basic principles of the work involved in a reception services department. They will wish to progress as a qualified receptionist or [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4749","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/4749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/comments?post=4749"}],"version-history":[{"count":20,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/4749\/revisions"}],"predecessor-version":[{"id":5066,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/pages\/4749\/revisions\/5066"}],"wp:attachment":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media?parent=4749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}