{"id":1998,"date":"2014-09-30T13:54:19","date_gmt":"2014-09-30T11:54:19","guid":{"rendered":"https:\/\/mypeergroup.com\/mypeergroup\/?p=1998"},"modified":"2016-02-18T13:42:56","modified_gmt":"2016-02-18T11:42:56","slug":"how-we-delight-customers-on-the-phone","status":"publish","type":"post","link":"https:\/\/mypeergroup.com\/mypeergroup\/how-we-delight-customers-on-the-phone\/","title":{"rendered":"How We Delight  Customers On The  Phone"},"content":{"rendered":"<p>During the telephone training by The Peer Group, we learnt that it is critical for any organization to have well mannered employees who can fulfill the need for proper telephone etiquette in the work place as CUSTOMERS ultimately pay our wages.<\/p>\n<p>Here are some quick reminders of the key points that we agreed to adopt&#8230;<br \/>\n<!--more--><\/p>\n<ul>\n<ul>\n<li>Answer the phone correctly e.g \u201cGOOD DAY, THIS IS (Your name) FROM Your Company, PARTS, HOW MAY I HELP YOU?\u201d<\/li>\n<li>Avoid unnecessary jargon and acronyms in your conversations (speak in simple English) \u2013 use the caller\u2019s<br \/>\nname in your conversation (people like hearing the sound of their own name).<\/li>\n<li>Practice and develop good listening skills, (do not interrupt whilst the other person is talking)<\/li>\n<li>Make sure you speak clearly and are smiling as you answer the phone, also identify yourself. (even if the other<br \/>\nperson cannot see you, they will hear your smile in your voice)<\/li>\n<li>It is better to return a call than to keep someone on hold too long. If the phone rings back to you, you\u2019ve kept them on<br \/>\nhold too long. If you promise to return a call, do not forget to do as you promised.<\/li>\n<li>Do not permit the phone to ring into the office more than three times.<\/li>\n<li>Do not give the impression that you are rushed. It is better to return the call when you can give the person the<br \/>\ntime they need to handle the reason for their call.<\/li>\n<li>When you take a call, turn away from your computer, desk, and other work. Don\u2019t allow other distractions to<br \/>\ntake your attention away from the caller.<\/li>\n<li>Use a \u201ctelephone voice\u201d in which you control your volume and speed. Speak clearly.<\/li>\n<li>Be enthusiastic and respectful and if there is a problem, be concerned, empathetic, and apologetic.<\/li>\n<\/ul>\n<\/ul>\n<div class=\"su-quote su-quote-style-1\"><div class=\"su-quote-inner su-u-clearfix su-u-trim\">Make sure you follow these simple rules and you will improve your image significantly. And guess what! there will be mystery callers who will monitor those who break the rules so beware!! <\/div><\/div>\n&nbsp;<br \/>\n<div class=\"su-row\">\n  <div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">&nbsp;<\/div><\/div>\n  <div class=\"su-column su-column-size-3-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><a href=\"https:\/\/mypeergroup.com\/mypeergroup\/professional-receptionist-training\" target=\"_self\">\n\t\t\t<div class=\"page-cta\">\n\t\t\t  <div class=\"cta-text\" style=\"line-height: 3em; background: #0b8bba; color: #fff;\">\n\t\t\t    View our Receptionist Course\n\t\t\t  <\/div>\n\t\t\t  <div class=\"cta-icon\" style=\"font-size: 3em;  background: #F2B556; color: #ffffff;\">\n\t\t\t  \t<i class=\"fa fa-paper-plane\"><\/i>\n\t\t\t  <\/div>\n\t\t\t  \t<div class=\"clear\"><\/div>\n\t\t\t  <\/div><\/a><\/div><\/div>\n  <div class=\"su-column su-column-size-1-5\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">&nbsp;<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>During the telephone training by The Peer Group, we learnt that it is critical for any organization to have well mannered employees who can fulfill the need for proper telephone etiquette in the work place as CUSTOMERS ultimately pay our wages. Here are some quick reminders of the key points that we agreed to adopt&#8230;<\/p>\n","protected":false},"author":10,"featured_media":2004,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[380],"tags":[],"class_list":["post-1998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-receptionist-2"],"_links":{"self":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/posts\/1998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/comments?post=1998"}],"version-history":[{"count":4,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/posts\/1998\/revisions"}],"predecessor-version":[{"id":4615,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/posts\/1998\/revisions\/4615"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media\/2004"}],"wp:attachment":[{"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/media?parent=1998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/categories?post=1998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mypeergroup.com\/mypeergroup\/wp-json\/wp\/v2\/tags?post=1998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}