Professional Receptionist Training
Who is the most important person in your company?
Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer…
How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise?
Hospitality Sector Receptionist Training
First Impressions Last …
The Front Desk is your front line for guest services and your people should be warm and welcoming.
No- one wants to be met by a sullen expression and the words, “How can I help you”, spoken in a tone that communicates the person wants to be anywhere, but there with you.
Health Care Receptionist Training
This course is designed for all staff in Health Care – Medical Practice, Clinics and Hospitals
The attitude and manners of front-line staff are critical in a medical environment. They can make or break the practice. The physicians may be great doctors but the practice will be judged by the patients and most of their perceptions will be based on how they are treated by the receptionist.