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Receptionist Training

Receptionist Training

Is your Receptionist an Income generator OR a Loss creator? You need a Super Star Receptionist.

Sales Skills

Sales Training 1

Time to face your selling fears? This One Day Course focuses on how to conquer selling fears forever.

Advanced Sales Training

Come and Learn 8 Awesome Techniques to Become a World-Class Sales Pro. Programme Highlights – Advanced Sales Training These 8 Advanced Sales Skills are...

Book

Free Download

This is more than a 'what-to-do book' - much more. It is a 'how-to-do-it' book that outlines, in precise detail, what you need to do and how, to get and stay ahead of the game.

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Book

Free Download

A “eye-opening” insight into how customers are often treated once they become part of the establishment. Like many marriages, once the excitement of the chase is long forgotten, complacency sets in. This book will show you how to maintain excellent customer care and keep them coming back for more.

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Book

Free Download

“The myth behind sales being a “born-with” characteristic should be dumped as the art of selling can be learned”. In this book you will learn that Great salespeople use a proven and modern sales methodology and we take you through each of the steps.

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Jacques de Villiers – Owner, Mind Trust Marketing

I’ve heard Clive talk at the United Professional Sales Association, and was blown away with by his content. He has an astute grasp on what it takes to make it in Business

Brian Jeffrey – Co-founder and President, Sales Force Training & Consulting Inc

Clive’s organization is a leader in its field. He not only stays ahead of the knowledge curve of selling and sales management, but he has an ability to bring his clients up to speed as well which gives them a unique and a competitive edge.

Jason Naidoo – General Manager (FNB)

The team’s performance improved substantially over a 12 month period due to Peer Training Group’s wise Guidance. Thank you

Gari Dombo – General Manager (Alexander Forbes)

Alexander Forbes had 3 record sales months directly after the Peer Training Group Sales Training.

Cheryl Wiltshire – Sales Manager (World Leisure Holidays)

Prior to the Peer Training Group’s Sales Training, the weekly conversions were averaging 8.5%. Now the sales figures have improved to a consistent average of 12%

Ebenezer Massawe – Sales Manager & Team – Business Connexion – Tanzania

The best coaching from The Peer Group. A great and Informative Presentation. The training was superb. We wish it could be 2 Days.

Ebenezer Massawe – Sales Manager & Team – Business Connexion – Tanzania

Great Understanding of Sales and was very insightful. Wonderful and looking forward to monitoring our sales going forward. The Training was great and opened up our awareness in Sales and how to be more productive.

Cheryl Wiltshire – Reservations Manager – World Leisure Holidays

"Prior to the training, the weekly conversions were averaging 8.5%. Now after the hands-on training you are providing to us, the figures have improved to a consistent average of 12% per week."

Elaine Durr – General Manager – World Leisure Holidays

Need to give you an update on Reservations – our conversion rates are up above 25% since the training. The team has jumped up by 13%. You guys have truly made a difference and delivered more than we expected. The team is trying very hard and the results are evident of this

David Morobe – Regional General Manager – Business Partners Ltd

Very informative and spell bounding Sales Training Course

Tammy & Yolandi – Elite Pallet Services

Brilliant & made us think out of the box & challenged us

Matthew – RJ Connect

Excellent product knowledge & spectacular training course

Pierre Germishuys – Managing Director – Seeff – Western Cape

"To hone their skills in order to serve our clients , 10 of our frontline staff went back to school, so to speak." - This is what some of them had to say about Peer Training Group: - Angie Langenhoven - "I found the training exceptionally useful even though I have been in the industry for a long time" - Rene' Doubell - "I found the focus on the 5 c's of your daily work particularly helpful"

A phenomenal facilitator. Most informative and a reality check. The course was extremely beneficial. The facilitator was very adaptable and gave constructive feedback.

Liesel Rohrbeck – Crystal Communications

A Lovely course. Understood the concept of putting the customer first and tie downs.

Warren – Kingstons real Estate

A great day spent learning more about my profession.

Jessica, Chumani, Siphesihle and Jade – The Message Trust

The Workshop was jammed packed and covered all relevant topics. Very beneficial and amazing. Brilliant, insightful and very helpful.

Elzaan – RBI Consult

The whole sales approach was fantastic.

Meliza – Digisky

It helped me a lot with everything in my sales.

Zenith – Diamond Products

I have learned quite a lot today. I have also been educated on how to better myself when dealing with customers which is very beneficial to me in the future.

Kim Justus – ATA International

This is just a quick note to say a VERY big thank you for the training I received yesterday. The entire experience from the very first enquiry to the training itself was so professionally handled - I will most definitely be sending our new sales staff to you as our team grows. Thanks once again.

Jeroen Lister – Africa Direct Life

Well done guys, I was really impressed.

Steve Mc Alpine, Managing Director – Better Home Expo

Went excellently, the material and the way it was presented was fantastic.

Denise Meyer – Absa Private Bank Regional Office

The feedback we received from the delegates was excellent. They all enjoyed the workshop and can’t wait to put the skills into practice!

Thebe Reed Exhibitions

Very interactive experience. Really Beneficial. An amazing course. Its great to know a CEO is sales orientated.

Rebecca Lentoor – Charisma

Peer Training has opened up possibilities of better communication and easier tele-sales as well as customer service.

Magdel Fuller – Vision Medical

A Great workshop. Structured exceptionally well.

Petrus Steyn – First National Bank

Peer Training Group's approach on how to focus on the difference between identifying needs versus the psychology of creating an imperative to buy is what appealed to me most. It simply makes sense.

Gail – University of Stellenbosch Business School

We have just finished with the workshop. We thoroughly enjoyed the training and the facilitator was excellent.

Dylan – Ambrosys

I enjoyed the course. I feel I can sell my product effectively.

Schalk – Vision Medical

Was fantastic and great value for money. I learned a lot.

Malcolm – Legend Lodges

The most important point I took away from course was - everything! What a great course and presenter.

Michelle Christie – Royal Canin

My sales team was absolutely blown away by the personalised attention and training we received from the Peer Training Group.

Brian Jeffery and Associates

The Peer Training Group not only stays ahead of the knowledge curve of selling but has an ability to bring its clients up to speed with developing competitive edges.

We participated in Sales training with the Peer Training Group. It was outstanding. We did exhaustive research beforehand and eliminated heaps of providers. I am ecstatic with the results.

Erica Barrett – Managing Director DREAMS

Fantastic Sales Training from the Peer Training Group – within just one month our revenue jumped up substantially.

Magda Dunlop & the Sales Team – Neopak

The Facilitator was fantastic. Very Interactive and so interesting. We loved the informal atmosphere. We loved the session and keep it up. Memory was fantastic. The team has not stopped raving about her and they are looking forward to Peer Training.

Lee Young – Executive Manager Charisma

The Peer Training Group gave us awesome service and all the delegates loved the training .We would like to book more training for November, please. You are a great team and you make your customers feel respected and valued. We will recommend your training company to others.

Delise – CJP Chemicals

Very informative and enlightening. A lot of interaction which is beneficial to customer service and team work.

Zanele – Wena Hair

The Course made me think out of the box. Very informative and has shown me where I went wrong in the past with sales, and how to improve my appointments.

Katherine Lockheart – Big Blue

A huge thank you to the Peer Training Group for bringing a new aspect of professionalism and confidence to our sales executives. Our Junior staff gained massively from the understanding and learning on how to approach a customer and have the confidence to apply the tools they were taught during the training. Everyone is on a high.

Gari Dombo – Alexander Forbes

Alexander Forbes had 3 record sales months directly after the Peer Training Group's sales training.

Alexander Forbes

After procrastinating for over a year, I finally booked with the Peer Training Group for a one-day sales tune up. The course helped me accomplish more in one day than all the books and seminars I have used in the last 13 years as an insurance professional.

Little Green Beverages

The Peer training is helping us as a team, especially the setting of measurable targets. We rated the training 10/10.

Petrus Steyn – First National Bank

Peer Training Group's approach on how to focus on the difference between identifying needs versus the psychology of creating an imperative to buy is what appealed to me the most. It simply makes sense.

Stacey Barnett – Sales and Marketing DREAMS

It was a great pleasure and a privilege to work with the PEER TRAINING GROUP again this weekend and thank you for turning our sales team into a lean, mean, selling machine!

Andre – Sibaya Casino

Such training is very beneficial as it helps our capacity of building & Growing.

Sandra – Sun International

Peer Training has opened up possibilities of better communication and easier telesales as well as customer service.

Oarible – Manager Director PR Properties – Botswana

We are getting more out of the training than we expected. Today was Service Excellence and just sitting in and listening to the discussion was mind opening. It's amazing the impact Peer Training has brought to our Company.

Ramil & Raphael – Sibiya Casino

Overall, an excellent course with a knowledgeable facilitator. A great team inter-action. Absolutely enjoyed it.

Delise – CJP Chemicals

Very informative and enlightening. A lot of interaction which is beneficial to customer service and team work.

Nathan – Grandwest

Great course. Looking forward to our Peer to peer meetings.

Jana King – Songhai Tourism & Events

Very knowledgeable speaker. Awesome presentation skills.

Pretty Gama – Moropa Casino

I believe I will learn so much more with the Peer to Peer training in our company.

Andre – Group Manager – VIP Gaming Sun International

Great Course. Very informative. VIP ambassadors would benefit from this course.

Little Green Beverages

The Peer training is helping us as a team, especially the setting of measurable targets. We rated the training 10/10.

Lesego – Carnival City

Peer Training is so beneficial. It helps us to work as a team.

Sandra & Tanya – Sun International

Peer Training opened up possibilities of better communication and easier telesales as well as better customer service. Very interactive and impressed with the facilitator.

Lulu & Sonja – Platinum Health

The workshop was a real eye - opener. Very Informative. The knowledge that I have received during this workshop will assist us a lot in our careers.

Zoe – Sylvania Metals

A brilliant, friendly, warm and engaging facilitator. Fantastic workshop. I learnt a lot.

Malieta Botha – Bestuurder ( Kaap Gebied ) Seeff

Ek will dankie se dat you jou fasiliteerder gestuur het. Sy was briljant and vreeslik oulik. Almal het die dag baie geniet en was baie gemaklik. Die manie wat sy"issues" hanteer en aangespraak het is fantasties en "spot on!

Annette – Rays of Hope

It is a good course. Our Managers should attend in order to know my value to the company and how important receptionists are.

Sherley – Amsted Rail Africa

I have learned much from the Peer Training Group and they are doing a great job.

Tshegofatso – Southern Business School

I learned a lot and am thankful for the experience.

Basetsana – Southern Business School

Thank you. With this knowledge, I will be more equipped.

Mmathabo – MTS Construction

The training was clear and ensured that I understood everything and encouraged me to do the best I can. Wonderful course.

Audrey Disang – PA to CEO, Capital Bank

The amazing hands-on approach, a smiling, friendly and very patient method of teaching that you are practicing really shows. The warmth and efficiency as well as the hospitality shown by your staff deserves a special mention too or it would be an injustice not to do so.

Patricia – City Varsity

Fabulous workshop, I would highly recommend the Peer Training Group’s workshops to businesses to improve their employees’ skills.

Penny Peter – Dept of Economic Development and Tourism

The course was amazing, the best training I’ve had in my entire life.

Pearl – Monoweld Galvanisers

A wonderful learning experience. - Feel very blessed to work for a company that loves to invest in their people and give us the latest skills so we can give world class service.

Phindy & Victoria – Kyalami Estates

Great Information. A lot of knowledge to implement. Go out their and shine. Very Challenging for any role. I would recommend Peer Training Group to everyone I know.

Sisonke – Rosebank College International

Peer Training Group was a wonderful experience. It has helped me know my value to the company and how important receptionists are.

Nonthando – HBZ Bank

I enjoyed the course, very relevant information covered that's beneficial to me. Relates not only to my work environment, but in all areas of life.

Innocent – Pandae Storage Systems

I was very happy with all that we learned and know it will really help me do my job better.

Melania – K&R Intercom

I loved the course It really helped realise all my mistakes at work. I am aiming to improve from now on.

Thembi – CII Construction

I wish I can come to training at the Peer Training Group everyday!

Sonja van Eeden – Hilton Hotel

We just want to take the opportunity to thank you for the training that you have given us yesterday. It was a privilege to get to know the Peer Training Group and it is an honour to learn so many skills and abilities from you.

Miranda Isaakidis – Indulgence Spa Products

Thank you so much, they have all come back so motivated, full of ideas and the course clearly went well beyond just answer the phone professionally. Looks like it was the best money I have spent in a while. I hope we can do the sales course later this year and I would certainly recommend the course to other companies.

Samantha & Corne – Purple Fig

Well presented and enjoyed and would gladly do this again. We have learnt valuable information that we will be able to implement.

Malieta Botha – Manager ( Cape Area) Seeff

I just want to say a big thank you for sending your facilitator to us. She was brilliant and very cute. Everyone thoroughly enjoyed the day and were very comfortable. The manner in which the issues were handled and addressed was fantastic and spot on. We all enjoyed the training!. I will definitely recommend your company. Your facilitator was excellent and a big asset.

Tharina – Head: Marketing Southern Business School

The ladies really enjoyed the day and have already started to share some of their experiences and lessons learnt. I appreciate your professional hands-on approach with the problems we highlighted. We will definitely use you for future training.

Tamlyn – Tower Bridge Projects

Very Informative. I will keep this information with me for a long time.

Nomuhle – Wayne Plastics

This course was very good for every on, not just receptionists. I will recommend the whole office goes on this program to improve the company's productivity.

Thembi – Section 27

I absolutely enjoyed the training. I have learned a lot as the new receptionist. I now know the importance of telephone standards. Wonderful workshop.

Ruth NASAM – HR Payroll

I loved being taught by the Peer Training Group. They really helped and I feel very empowered.

Mmabatho – Workers Compensation Assurance

I learned a lot and had fun at the same time; I suggest anyone who is involved with people face to face and over the phone attend this course.

Ines Kruger – Netcare

A huge thank you to the Peer Training Group for bringing a new aspect of professionalism and confidence to our frontline staff. Our staff gained massively from understanding and learning how to approach customers and now have the confidence to apply the tools they were taught during the training day. We will no doubt see and reap the benefits thanks to our new skills on how to give all our customers the most memorable experience