Why are the most important people in your company on the Frontline?
According to a recent study, more than 60 % of customers stopped making use of a certain supplier because of their poor service and lack of communication?
All Frontline Staff are responsible for maintaining and acquiring new customers. Traditionally, companies focus only on salespeople, which is a fatal mistake. Frontline staff exist in ‘neglected’ departments like:
- Accounts and Administration
Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.