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Receptionist Training

Be the Best Receptionist Ever!

Become the Director of First Impressions

About the Programme

Your receptionist is more than just a front-desk employee—they’re the face of your company and often the first voice your clients hear. Their role sets the tone for customer interactions and can either build trust or break it.

This fast-paced and highly engaging programme is designed to help receptionists handle the chaos of multi-tasking with grace, deliver memorable customer service, and become true ambassadors for your brand. We’ll empower them to shine through every phone call, visitor interaction, and challenging situation.

• Receptionists and front desk administrators
• Office coordinators or clerks responsible for visitor reception
• Personal assistants and support staff with client-facing roles
• Junior staff preparing for a front-line position

This training answers the key question: Is your receptionist leaving a lasting, positive impression? Through interactive learning, participants will master:

A. Where Customer Excellence Starts
    • Understanding internal vs external customers
    • Professional image and grooming
    • Company knowledge and its importance
    • Customer expectations and how to exceed them

B. Ambassadors for Your Company
    • Welcoming visitors with warmth and confidence
    • Managing client flow and lobby control
    • Professional ethics, discretion, and etiquette

C. Excellent Telephone Skills
    • Answering calls with clarity and speed
    • Best practices for placing callers on hold
    • Transferring calls without losing people
    • Taking accurate messages and handling busy lines

D. Handling Difficult People and Situations
    • Showing empathy during stressful interactions
    • Calming upset or angry clients
    • Managing complaints with confidence and professionalism

E. Plans for Tomorrow: Action Planning
    • Recap and personal commitments
    • Practical tips for ongoing growth and excellence

• Over 8 hours of immersive, interactive training
• A detailed and practical workbook
• A 6-week hotline to The Peer Group for advice and support
• Free post-training coaching and mentoring
• A personalised certificate for your CV
• Real-world tools and confidence to thrive in a high-pressure reception role

• Experience-based learning: Simulations, roleplays, and discussions reflect real-world scenarios
• Learner-first design: The facilitator guides, but the learner drives the experience
• Engaging format: Interactive, fun, and tailored to the daily life of a receptionist
• Supportive environment: Focused on empowerment and personal growth
• Follow-up tools: Hotline and optional coaching ensure post-training sustainability

1 Full Day (8 hours)
• Optional: Refresher session or follow-up coaching 4–6 weeks later

Your receptionist is not just a gatekeeper. They’re the heartbeat of your customer experience.

Clive Price with happy sales training delegates

Give them the skills, support, and confidence to own that role and shine in every interaction.

🔎 Don’t Just Take Our Word For It

Testimonials

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