Learn how to turn Conversations into Sales

Every staff member is directly responsible for Delighting Customers and Closing Deals

 
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Did you know that more than 88% of customers, who leave retail outlets, do so because of an attitude of INDIFFERENCE from staff?

In today’s world the customer is more sophisticated and a lot tougher than they used to be. The market has changed radically and now customers want every member of staff to be able to help them with their general enquiries. Customers want to be delighted by all your staff and they want you to professionally help them make a decision NOW.

CLOSING the deal is an essential aim of this course.

This course is designed to train all your staff to understand the basics of Sales and Customer Care and will be customized to your type of RETAIL Market.

Who Should Attend?
Any person who deals directly or indirectly with customers and prospects.
Program Highlights

Modules will be developed, based on defined needs and a selection of topics, outlined below.

Sales Topics

  • Importance of First Impressions
  • Profiling the Type of Customer
  • Your Role In The Sale
  • Unique Sales Proposition
  • Motives to Buy
  • Creating Needs
  • Hit the Benefits Hard
  • Getting the YES
  • Selling Value Adds and Cross Selling
  • Overcoming Complaints and Objections

Customer Service Topics

  • Excellent Customer Service
  • Standards of Excellence
  • Winning Attitudes
  • Excellent Telephone Skills
  • Doing the Right Things Right
  • Dealing with difficult situations and challenging customers
Customer Retention
  • Staying Close to the Customer
  • Turning Complaints into Sales
  • Brilliant After Sales Service
You Will Receive
  • Over 8 hours of lively, interactive and high impact Sales Training
  • A comprehensive Summiting Sales® Workbook
  • 24 Sales Topics to freshen up your Sales Meetings
  • A direct Sales Hot Line to The Peer Group for 6 weeks
  • Free Coaching and Sales Advice
  • A Sales Certificate for your CV

Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.
 

 
Do you need more information OR want to get started?
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