Inhouse Training
Supervisory Skills
Bridging the Skills Gap
About the Programme
Stepping into a supervisory role can be overwhelming. New supervisors often face the challenge of earning trust, managing relationships, and balancing the demands of their teams and senior management—all without formal leadership experience.
This inhouse programme provides essential tools, mindsets, and behaviours for new supervisors to transition successfully. The focus is on building influence, communication, accountability, and relationship management skills in a practical and supportive environment.
Who Should Attend
• Newly appointed or first-time supervisors
• Team leaders and foremen
• Staff being prepared for leadership roles
• Supervisors needing a refresher or confidence boost
• High-potential employees transitioning into management
Programme Overview
This course mirrors the real-world challenges that supervisors face. Through interactive simulations, discussions, and roleplays, participants will explore:
• The supervisor’s role and responsibilities
• How to gain respect and buy-in from team members
• Building credibility and authority
• Effective communication with different stakeholders
• Managing performance and giving feedback
• Delegating, motivating, and handling conflict
• Time and priority management
• Transitioning from peer to leader
The goal is to empower supervisors to build strong working relationships and lead confidently from day one.
What You Will Get
• A highly practical, experiential learning programme
• Personalised supervision toolkit and reference materials
• Confidence in applying supervisory techniques immediately
• Group coaching and peer learning
• Real-world scenarios and case studies
• Personalised certificate of completion for each delegate
• Insights into building trust, influence, and team performance
How We Train
• Facilitator-led sessions using real-world simulations and active participation
• Learner-first approach: the facilitator guides, but the participant drives the learning
• Roleplays, group discussions, scenario work, and coaching
• Designed to reflect actual supervisory pressures and decisions
• In-person, on-site delivery to keep the training relevant and tailored
We create an environment where learners aren’t just taught—they experience leadership.
Duration
• 2 Day Inhouse Workshop
• Optional follow-up coaching or reinforcement sessions available
Great supervisors aren’t born, they’re trained. Don’t let new leaders struggle in silence.
Equip them with the tools they need to lead, communicate, and succeed.
🔎 Don’t Just Take Our Word For It
Testimonials
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❝Sales teams and managers from across the country attended sales training provided by The Peer Group. The training was focused on the necessity of drive and attitude (you in the sale) and sales skills (the sale in you) to be successful salespeople. Everyone enjoyed the training and commented on how beneficial it was. Now the challenge is to retain and measure the results, which we’ll do using the Peer Training System.❞
Gari Dombo Managing Director, Alexander ForbesMore... -
❝The amazing hands-on approach, a smiling friendly, and very patient method of teaching that you are practicing shows. The warmth and efficiency as well as the hospitality shown by your staff deserves a special mention too as it would be an injustice not to do so.❞
Audrey Disang PA to CEO, Capital BankMore... -
❝A huge thank you to the Peer Training Group for bringing a new aspect of professionalism and confidence to our frontline staff. Our staff gained massively from understanding and learning how to approach customers and now have the confidence to apply the tools they were taught during the training day. We will no doubt see and reap the benefits thanks to our new skills on how to give all our customers the most memorable experience.❞
Ines Kruger NetcareMore... -
❝A huge thank you to The Peer Group for bringing a new aspect of professionalism and confidence to our sales executives. The Peer Training methodology will be used for the next 18 months to consolidate the training. All new staff will be inducted using Peer Training as the catalyst.❞
Katherine Lockheart National Buyer, Big BlueMore... -
❝We have implemented various methodologies to empower our staff at all levels and found the results disappointing and short-lived. We have been using the democratic approach of Peer 2 Peer Sales Training for the last 18 months and to date the results have exceeded our expectations. We are on the path to developing a true Learning Culture within our companies.❞
Pierre Jordaan Unit Manager, Liberty LifeMore... -
❝The greatest benefit of Peer Training is we will use it as a springboard to alter the way KVM is managed. We have been too compliant, and our customers have suffered. There is a new wind that will deliver to our customers exactly what they pay for. Thank you for your delivery here, Clive and Peer Training Group.
❞David Percival Managing Director, KVMMore... -
❝This course was very good for everyone, not just the receptionist. From what I learned today, if my office would have this training, this would make life easy for everyone.❞
Nomuhle Wayne PlasticsMore... -
❝Great information. A lot of knowledge to implement. Go out there and shine. Very challenging for any role. I would recommend Peer Training Group to everyone I know.❞
Phindy & Victoria Kyalami EstatesMore... -
❝I enjoyed the course, very relevant information was covered that was beneficial to me. Relates not only to my work environment but in all areas of Life.❞
Nonthando HBZ BankMore... -
❝Thank you so much, they have all come back so motivated, and full of ideas and the course went well beyond just answering the phone professionally. Looks like it was the best money I have spent in a while. I would certainly recommend the course to other companies.❞
Miranda Isaakidis Indulgence Spa ProductsMore... -
❝We just want to take the opportunity to thank you for the training that you have given us yesterday. It was a privilege to get to know the Peer Training Group and it is an honour to learn so many skills and techniques from you.❞
Sonja van Eeden Hilton HotelMore... -
❝The course was amazing, the best training I’ve had in my life.❞
Penny Peter Department of Economic Development and TourismRead more

























