Receptionist Training
Advanced Receptionist Skills
Become a PA, Admin Pro or Office Leader
About the Programme
The Advanced Receptionist workshop is tailored for experienced front-desk professionals who want to evolve beyond basic reception duties. It provides the knowledge, confidence, and practical skills to transition into roles such as Office Administrator, Personal Assistant, or Executive Support.
In today’s fast-paced business world, receptionists are no longer just gatekeepers—they’re brand ambassadors, communication hubs, and operational influencers. This high-impact course elevates your presence and equips you to stand out to management, leadership, and clients.
Who Should Attend
• Receptionists who have completed a foundation course
• Office support staff ready for a step-up in responsibilities
• Admin professionals who want to boost communication, leadership, and personal impact
• Aspiring Personal Assistants or Office Managers
Programme Overview
A. Effective Communication Skills
• Using the Parent–Adult–Child model (PAC) to manage workplace dynamics
• Adapting to communication styles for better collaboration
• Verbal impact: Presenting ideas to management and teams
• Reading and using body language
• Managing professional stress
B. Peer Coaching & Personal Influence
• 6 steps of effective peer coaching
• Coaching colleagues for improvement and teamwork
• SMART goal setting and accountability
C. Time Management
• Prioritising tasks with the Urgent/Important matrix
• Creating realistic goals and plans
• Organising workload for productivity
D. Team Effectiveness
• Creating a climate of two-way trust
• Encouraging open communication and feedback
• Understanding and living out company values
• Supporting peers and recognising achievements
E. Conflict Management & Assertiveness
• Identifying sources of conflict in the workplace
• Using practical techniques to resolve tensions
• Managing customer complaints and tough personalities
• Assertive communication that doesn’t offend
F. Win–Win Negotiations
• Understanding the principles of mutual benefit
• Identifying the other party’s true needs
• Problem-solving techniques to reach joint outcomes
G. Change Management
• Understanding change and its emotional impact
• Supporting transitions in teams or processes
• Building resilience and adaptability
What You Will Get
• Over 8 hours of advanced, interactive training
• A comprehensive Advanced Receptionist Workbook
• High-impact tools and models to use immediately
• Personalised Certificate of Completion
• Real-time roleplays, discussion and feedback
• Customised modules to suit your organisation or role
How We Train
• We create a safe and participant-focused learning space
• Real-world scenarios mirror the workplace experience
• Our facilitators coach, guide, and challenge learners to grow
• Practical application through roleplays, peer interaction, and self-reflection
• We ensure the content is both engaging and empowering
Duration
• 1 Full Day of high-impact, in-person or virtual training
Being a receptionist is no longer just about answering phones—it’s about influence, leadership, and growth. This programme gives you the confidence and tools to evolve into a powerful asset in any organisation.
You don’t just represent the business. You ARE the business.
🔎 Don’t Just Take Our Word For It
Testimonials
