This course is designed for all staff in Health Care – Medical Practices, Clinics and Hospitals.
The attitude and manners of front-line staff are critical in a medical environment. They can make or break the practice. The physicians may be great doctors but the practice will be judged by the patients and most of their perceptions will be based on how they are treated by the receptionist.
Our training is based on creating an environment where the learner is the most important person. The trainer is there to guide and facilitate. Within our programs, participants become engaged in an experience that mirrors the pressures and challenges faced in a real-world situation. Personalized Certificates are issued to each delegate on completion of the program.