Receptionist

A man hiding his face at a reception desk.

Bad Reception? Time to rethink your corporate front line image

Clive Price

Receptionist (n.): ancient switchboard.

Company (n.): Dynamic humanitarian for which receptionist is ambassador.

Spot the incongruities in these common assumptions? Imagine all ambassadors could be plugged in. lt might not be such a bad thing for the UN. But your company, with its commitment to “serving individual needs”, or its “uncompromised service excellence”, could do with a more ambitious representative, wouldn’t you say?

Lady making a good first impression with a stylish clutch purse

First Impressions Count

Clive Price

Is your receptionist your top salesperson? Few business owners understand that their company’s reputation rests… First Impressions Count

The Nice Customer (who never comes back)

Clive Price

“Consider the customer who complains and criticizes you for the bad service you deliver. You ought to be grateful that he is giving you the opportunity to correct yourself and make amends in some tangible way.”

How We Delight Customers On The Phone

Clive Price

During the telephone training by The Peer Group, we learnt that it is critical for any organization to have well mannered employees who can fulfill the need for proper telephone etiquette in the work place as CUSTOMERS ultimately pay our wages.

Here are some quick reminders of the key points that we agreed to adopt…