IS SELLING A SCIENCE? Deconstructing the Art of Persuasion
The Art of Persuasion follows a logical and systematic flow. Break the process and you… IS SELLING A SCIENCE? Deconstructing the Art of Persuasion
Don’t fall in love with your product .. Fall in love with the customer ..
As a sales training company we receive many phone calls from frustrated sales managers asking… Don’t fall in love with your product .. Fall in love with the customer ..
How to regain a customer – turn a loss into a WIN
You can turn losing a customer into a win for your business… When we lose… How to regain a customer – turn a loss into a WIN
How to Create Value and Separate Yourself from the Pack
How do you create value? The answer could mean the difference between a pitch that… How to Create Value and Separate Yourself from the Pack
Six Principles That Will Make You A Sales Champion
Can anyone become a salesperson? The answer is YES, if you are prepared to practice… Six Principles That Will Make You A Sales Champion
Sales Techniques To Supercharge Your Sales
Problem Harvard Business Review did research on “the three rules for making a company truly… Sales Techniques To Supercharge Your Sales
Bad Reception? Time to rethink your corporate front line image
Receptionist (n.): ancient switchboard.
Company (n.): Dynamic humanitarian for which receptionist is ambassador.
Spot the incongruities in these common assumptions? Imagine all ambassadors could be plugged in. lt might not be such a bad thing for the UN. But your company, with its commitment to “serving individual needs”, or its “uncompromised service excellence”, could do with a more ambitious representative, wouldn’t you say?
First Impressions Count
Is your receptionist your top salesperson? Few business owners understand that their company’s reputation rests… First Impressions Count
The Nice Customer (who never comes back)
“Consider the customer who complains and criticizes you for the bad service you deliver. You ought to be grateful that he is giving you the opportunity to correct yourself and make amends in some tangible way.”
How We Delight Customers On The Phone
During the telephone training by The Peer Group, we learnt that it is critical for any organization to have well mannered employees who can fulfill the need for proper telephone etiquette in the work place as CUSTOMERS ultimately pay our wages.
Here are some quick reminders of the key points that we agreed to adopt…
How to craft Custom Openers for Sales Success
Hook them from the start
Before making a cold call, find a good reason to speak to the company’s decision maker. This may will involve researching the business to look for alignment or commonality between your company and the prospect’s business. Review their website, annual reports, newspaper clippings, and blog to find your “hook”.
Your research should help you develop a key value proposition that you can take to the prospect. Now develop a concise and compelling opening message that highlights this proposition and will grab the prospect’s attention from the get-go.
Turning Suspects into Prospects in a Competitive Sales Environment
If you treat them the same, you’re fighting a losing battle…
If you want to fill your sales pipeline with “prospects” who are ripe to buy, you need to be ruthless when it comes to “suspects”, because all they do is take up your most valuable resource– your time.
But can you tell the two apart? When it comes to separating the one from the other, there are a number of questions you should ask upfront to ensure you target qualified prospects, not “iffy” suspects.